Privacy

1. Information We Collect

We collect various types of information in order to provide and improve our services. This includes personal information, project-related information, and payment details.

1.1. Personal Information

When you sign up for an account or interact with our platform, we may collect the following personal information:

• Account Information: Your name, email address, phone number, and other details you provide when creating an account.

• Profile Information: Additional information you provide for your profile, including your skills, portfolio, experience, and other professional details.

• Communication Information: Information you provide through our messaging system or customer support, including any feedback or inquiries.

• Payment Information: Payment details such as credit card information, bank account details, and transaction history.

1.2. Project and Service Information

We collect information related to the projects you post and the services you provide or request on Zapaey, including:

• Project Details: Descriptions, requirements, deadlines, and other project-specific information.

• Freelancer Details: Information about the freelancers you hire, including their performance, ratings, and reviews.

• Service Feedback: Any reviews or ratings you leave for freelancers or clients, which help improve the quality of our services.

1.3. Technical Information

We collect technical information when you visit our website or use our platform, including:

• Device Information: Your device type, operating system, browser type, and other device-specific information.

• Log Data: Information about your interactions with our platform, such as the pages you visit, the actions you take, and your IP address.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our platform. These may include session cookies, persistent cookies, and analytics tools.

2. How We Use Your Information

The information we collect is used for various purposes to provide and improve our services, as well as to comply with legal and regulatory requirements.

2.1. Account Management

We use your personal information to create and manage your Zapaey account, provide you with access to our platform, and enable you to interact with freelancers and clients.

2.2. Project and Service Delivery

We use the information related to your projects and services to:

• Facilitate communication between clients and freelancers.

• Ensure that the services and projects are completed according to the terms agreed upon.

• Provide customer support and resolve any issues related to projects or payments.

2.3. Payment Processing

We use payment information to process transactions, manage subscriptions, and ensure secure payments for freelancers and clients.

2.4. Customer Support

We use communication information to assist you with inquiries, resolve issues, and provide support for your account and projects.

2.5. Personalization and Improvements

We may use your information to:

• Customize your experience on Zapaey by providing relevant project recommendations or freelancer matches.

• Analyze usage patterns and feedback to improve the functionality and performance of our platform.

• Send you promotional offers, newsletters, or updates about new services, if you have opted in for marketing communications.

2.6. Legal and Compliance

We may use your information to comply with legal obligations, resolve disputes, and enforce our terms of service. We may also use it to protect the rights, property, or safety of Zapaey, its users, or others.

3. How We Share Your Information

We may share your information with third parties in certain circumstances. This may include service providers, legal obligations, and when required for the operation of our platform.

3.1. Service Providers

We may share your information with trusted third-party service providers who help us operate our platform, process payments, provide customer support, or improve our services. These providers are obligated to use your information only for the purposes for which it was shared and are prohibited from using it for their own purposes.

3.2. Legal Compliance

We may share your information when required by law or to comply with legal processes, such as:

• Responding to subpoenas, court orders, or other legal processes.

• Protecting the rights, property, or safety of Zapaey, its users, or others.

• Enforcing our Terms of Service or other agreements.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of Zapaey’s assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our platform if your personal information is transferred.

4. Data Security

We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices

5.1. Access and Update Your Information

You have the right to access, update, or delete the personal information we hold about you. You can update your profile information directly through your account settings. If you wish to delete your account, please contact customer support.

5.2. Opt-Out of Marketing Communications

If you no longer wish to receive marketing emails, newsletters, or promotional offers, you can opt-out by clicking the unsubscribe link in the email or by contacting customer support.

5.3. Cookies and Tracking Technologies

You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect your experience on Zapaey.

6. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Children’s Privacy

Zapaey is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. International Data Transfers

Zapaey may transfer your information to countries outside your country of residence, including countries that may not have the same data protection laws as your country. By using our platform, you consent to the transfer of your information to these countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@zapaey.com

• Phone: +1 (825) 465-2154