At Zapaey, we aim to create a fair, secure, and efficient freelance marketplace that fosters trust between buyers and sellers. To maintain high standards and protect both parties, we have established a streamlined workflow that governs how services (gigs) are purchased, fulfilled, and completed.

This section outlines in detail the user journey, including the order placement, seller response, delivery timeline, dispute resolution, and payment finalization process.

1. Account Registration

Before engaging in transactions on Zapaey, users must first create an account.

1.1 For Buyers

Visit zapaey.com.
Click “Sign Up” and choose “I am a Buyer.”
Fill in necessary details: name, email, phone number, password.
Confirm your email address.
Set up a secure payment method via wallet, card, or cryptocurrency.

1.2 For Sellers

Visit zapaey.com.
Click “Sign Up” and choose “I am a Seller.”
Provide profile information: skills, professional bio, portfolio samples.
Verify your identity if required.
Link your preferred payout method for future withdrawals.

Both buyers and sellers must agree to Zapaey’s Terms of Service, Refund Policy, and User Agreement upon registration.

2. Browsing and Purchasing a Gig

2.1 Browsing Gigs

Buyers can browse gigs by category, keyword, seller rating, or price range.
Each gig includes a detailed description, delivery time, pricing options (standard, premium, etc.), and seller reviews.

2.2 Selecting a Gig

Click on a gig to view the full details.
Review the service scope, what’s included, and delivery timelines.
If needed, use the “Contact Seller” button to ask pre-sale questions.

2.3 Placing an Order

Click “Order Now.”
Fill in any required order details or customization preferences.
Choose add-ons or extras if available.
Proceed to payment.

Important:

Payment is collected immediately but held securely by Zapaey.
Funds are not released to the seller until the order is completed satisfactorily.

3. Order Processing and Seller Response Window

Once payment is confirmed, the order enters the Order Pending phase.

3.1 Seller Notification

The seller receives a notification via email, SMS, and dashboard alert about the new order.
The order includes buyer instructions and delivery specifications.

3.2 Four-Day Acceptance Window

The seller must accept or decline the order within four (4) calendar days.

If the seller accepts, the order moves to the “In Progress” phase.
If the seller declines, the buyer is immediately refunded to their Zapaey Wallet or original payment method.
If the seller does not respond within 4 days:
- The system will automatically cancel the order.
- Funds are refunded to the buyer’s Zapaey Wallet without the need for manual intervention.

This four-day policy ensures buyers are not left waiting indefinitely and helps maintain an active and responsive marketplace.

4. Delivery of Service

Once the seller accepts the order:

4.1 Work Begins

The seller is obligated to begin work immediately according to the timeline stated in the gig.
Sellers are encouraged to communicate progress updates through the Zapaey messaging system.

4.2 Delivery Deadlines

Each gig specifies a delivery time frame (e.g., 3 days, 7 days, 14 days).
Timely delivery is essential for maintaining seller ratings and account health.
Late deliveries without communication may lead to cancellations or penalties.

4.3 Proof of Work

Upon completing the work, the seller must submit deliverables directly through the platform by clicking

“Deliver Work.”

The submission must include:

All agreed-upon files or documents
Clear explanation of what has been completed
Any necessary access credentials (for websites, apps, etc.)

5. Buyer Review and Acceptance

After delivery, the order moves to the Pending Buyer Review phase.

5.1 Review Period

The buyer has three (3) calendar days to review the delivered work.
During this period, buyers can:
- Accept the delivery and mark the order as completed
- Request a revision if the seller offers revisions
- Reject the delivery and open a dispute if the work is substandard or incomplete

5.2 Automatic Completion

If the buyer does not respond within 3 days, the system will automatically mark the order as “Completed” and release funds to the seller.

6. Dispute Handling and Refund Requests

6.1 Revision Requests

Buyers can request revisions if the gig includes revision offers.
Sellers must complete revisions within a reasonable time frame.

6.2 Dispute Initiation

If the buyer believes the work does not meet requirements, they can click “Open Dispute.”
Disputes must be accompanied by clear evidence.

6.3 Zapaey Mediation

Our Dispute Resolution Team intervenes if a resolution is not reached within 48 hours.
Both parties must cooperate fully and honestly during mediation.

7. Payment Release to Seller

Once the order is marked as complete:

Zapaey holds the payment for 7 additional days (security clearance period).
After 7 days, funds are released to the seller’s available balance.
Sellers can withdraw funds via their chosen method (bank transfer, PayPal, crypto).

Why is there a 7-day security period?
This window allows time for post-completion fraud checks, dispute verifications, and buyer satisfaction assurance.

8. Summary Timeline

Stage	Timeline	Action Taken
Payment & Order Placement	Instant	Funds secured by Zapaey
Seller Acceptance Window	4 days	Seller must accept/decline or auto-cancel/refund occurs
Order Work Period	As per Gig Timeline	Seller works on the gig
Buyer Review Period	3 days after delivery	Buyer can accept, revise, or dispute
Security Clearance Period	7 days post-completion	Anti-fraud checks before seller withdrawal

9. Important User Guidelines

Buyers must always submit full and clear instructions to avoid misunderstandings.
Sellers must only accept orders they are confident they can complete.
Communication is key — all interactions should be respectful and conducted within the Zapaey platform.
No external transactions are allowed. Any attempts to bypass the platform may result in account suspension.

10. Inactive Seller or Unresponsive Behavior

Zapaey continuously monitors seller activity. If a seller repeatedly:

Fails to accept or decline orders
Becomes unresponsive
Accumulates multiple auto-cancellations

Their account may be subject to:

Temporary suspension
Removal from featured listings
Permanent banning after multiple offenses

11. Fraud Protection Mechanisms

We use advanced fraud detection systems that include:

Identity verification for sellers
Order screening
Communication monitoring for prohibited behavior
Wallet-level fund tracking

This ensures Zapaey remains a secure and fair platform for all users.

12. FAQs (Frequently Asked Questions)

Q: What happens if I change my mind after ordering a gig?

A: Refunds are only available if the seller fails to respond, deliver, or meet agreed terms. Changing your mind after ordering is not grounds for a refund.

Q: Can I get an immediate refund if the seller does not respond?

A: Yes, if a seller does not respond within 4 days, the system automatically refunds you.

Q: What if I don’t like the work delivered?

A: You can request revisions (if included) or open a dispute if the work is severely unsatisfactory.

Q: How do I withdraw my money as a seller?

A: After the 7-day security clearance, you can withdraw funds to your linked payout method.

Conclusion

Zapaey is designed to protect the interests of both buyers and sellers, ensuring timely order processing, transparency, and quality service delivery. Our automatic cancellation system, secure payment handling, and structured dispute processes make it easy for users to transact confidently.

We are committed to maintaining the highest standards of trust, fairness, and professionalism.

For further assistance or clarification, please reach out:

📧 Email: support@zapaey.com
📞 Phone: +44 7878 801943

Driven by a strong work ethic and a passion for excellence, we’re committed to making freelancing simple, efficient, and rewarding—for both clients and freelancers.