FAQ
Contact us if you need any more help.
Yes, you can easily share files and documents directly through the Zapaey platform’s messaging system to ensure smooth communication and progress on your project.
Zapaey provides an integrated messaging system where you can communicate directly with your freelancer. You can discuss project details, share files, and provide feedback in real time.
If you're not satisfied with the work, you can discuss your concerns with the freelancer and request revisions. If an issue remains unresolved, Zapaey offers a dispute resolution process to help you find a fair solution.
Payments are made securely through Zapaey’s platform. Once you’ve agreed on the terms with your freelancer, you can make the payment directly through the site using your preferred payment method.
Yes, all payments on Zapaey are processed through secure payment gateways, ensuring both your financial information and transactions are kept safe and protected.
Absolutely! If you're satisfied with a freelancer’s work, you can hire them for additional projects. Many customers build long-term relationships with their preferred freelancers.
If a freelancer doesn’t follow your instructions, you can provide feedback and request revisions. If issues persist, you can escalate the matter through Zapaey’s dispute resolution process
Refunds are possible under certain conditions, such as if the freelancer fails to deliver the work or does not meet the agreed-upon terms. Zapaey offers a dispute resolution process to help resolve these situations.
If you need to cancel a project, you can do so through the Zapaey platform. If work has already begun, we recommend discussing the cancellation terms with the freelancer to reach a fair agreement.
If you’re unable to find the right freelancer, you can adjust your project description or try posting it again. You can also try searching for specific skills and freelancers that match your needs.

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